Privacy Policy

Acsent DM ("the app") is operated by PT Acsent Lingua Global ("Acsent", "we"). It is an internal tool our team uses to reply automatically to people who comment on, message, or reply to the stories of Acsent's own Instagram professional account. The app uses the Instagram API provided by Meta Platforms, Inc. This policy explains what data the app processes and how.

Data we process

From Acsent's own Instagram account:

• Account ID, username and profile picture
• Our posts and reels (IDs, captions, thumbnails) so our team can choose which posts an automation applies to
• An access token that lets the app act on the account

From people who interact with Acsent's Instagram account:

• Instagram-scoped user ID and username
• The text of comments on our posts, direct messages sent to us, and replies to our stories
• The automated replies and direct messages the app sends back, with their timestamps

We do not collect passwords, payment details, contact lists, or any data from accounts that have not interacted with Acsent's Instagram account.

How we use data

• To detect comments or messages that match keywords our team has set up, and send the matching reply or direct message
• To show our team the conversation history in the app's inbox so they can follow up personally
• To show simple counts, such as how many automated messages were sent

We do not sell or rent data, use it for advertising, or share it with third parties other than the service providers listed below. We use Instagram data only as permitted by Meta's Platform Terms and Developer Policies.

Service providers

• Meta Platforms, Inc.: the Instagram API that delivers comments and messages and sends our replies
• Supabase: database hosting for the data listed above
• Cloudflare: hosting and network delivery of the app
• An AI model provider (such as Groq or OpenAI), only when our team turns on AI-written replies for an automation: the incoming message text is sent to generate the reply and is not used to train their models under their API terms

Storage, security and retention

Data is stored in a Supabase database and is accessible only to the app's server and to authorized Acsent team members through a password-protected dashboard. Access tokens are stored server-side and never shown in the browser. Conversation data is kept only as long as we need it to follow up with the people who contacted us, and you can ask us to delete it at any time.

Your rights

You can ask us to access, correct or delete the data we hold about you, or to stop sending you automated messages. Blocking Acsent's account on Instagram also stops automated messages. To delete your data, follow the steps on our Data Deletion page. We handle personal data in line with Indonesia's Personal Data Protection Law (Law No. 27 of 2022).

Children

The app is not directed at children under 13, and we do not knowingly process their data.

Changes

If we change this policy, we will update the date at the top of this page.

Contact

PT Acsent Lingua Global
Email: marketing@acsent.ai